What US Airlines Owe You During Delays

Under US Department of Transportation (DOT) guidelines, if an airline cancels your flight or causes a significant delay, you are entitled to a full cash refund if you choose not to travel—even on non-refundable tickets. Airlines are also required to assist passengers with rebooking on the next available flight.

How to Get a Cash Refund (Not Vouchers)

Airlines often try to offer travel credits or flight vouchers instead of cash. You have the right to decline vouchers and request a direct refund back to your original payment method. Always request written confirmation of your refund request at the airport counter or via customer support.

Step-by-Step Guide to Filing a DOT Complaint

If the airline refuses to process your refund or resolve your issue, you can file a formal complaint directly on the official DOT website (transportation.gov). Airlines take DOT complaints very seriously and usually resolve the issue quickly to avoid federal penalties.